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With differentiators between products getting blurred, the only way to be ahead of the herd is by providing a better customer experience while keeping your costs low. But you are not alone in this, some of your competitors are already doing it or thinking about it.
We are here to help you, not only to catch up with your competition but also to help you in getting (and staying) ahead of them.



Outcome Driven…

We at Simplexiti believe in “outcome” rather than effort. We are focused in understanding your needs and providing the solutions catered for your business. We do not work as consultants, but work as business partners with commitment to deliver the result which is needed for your success.

Services

Customer Experience

Customer Experience is more than important. It’s essential. It’s essential because most businesses don’t really understand why their customers buy from them. More importantly, most businesses don’t understand why other potential customers don’t… 
Our approach is uniquely ‘full-service’. This means we join up customer strategy, experience measurement, feedback mechanism and frontend processes. By connecting the dots, our clients delight their customers more frequently and achieve their commercial goals more easily.

Our offerings under Customer Experience consultancy:
– Baseline current customer experience
– Identify key steps to improve customer experience
– Improve your processes to deliver enhanced customer experience


Operational EXCELLENCE

Sustainability is moving from the periphery to the heart of business and government, becoming a lever of operational excellence.

As that transition occurs, organisations need to transform their operations and, in some cases, their business models to fully integrate sustainability initiatives across the teams. We use field-tested improvement methodologies to help organisations integrate sustainability into the fabric of their strategies and operating models which ultimately enables high performance.

Key differentiators for our Operation Excellence engagement are:
– Self-sustainable solutions
– Value-driven process optimisation
– Drive Outcome rather than actions
– Focuses on user engagement and adoption

 

Learning & Development

Tell me and I forget. Teach me and I remember. Involve me and I learn. The core of our training is the application of the tools and concepts learned.

As we live by “Outcomes”, we do not believe in just training someone. We believe in taking the participants through to journey of learning and making them confident and proficient in the practical application of the training. We coach and mentor our trainees till they are confident in doing it alone.

Our training offering includes:
– Lean Six Sigma Training (Yellow, Green and Black Belt)
– Project Management training
– Change Management training
– Executive coaching



About


Simplexiti was founded by Sachin Agrawal after working for over 20 years in various industries and deploying business improvement/customer satisfaction programs at greenfield sites. Sachin strongly believes in not only improving the processes but also improving the capabilities of the organisation.

In our approach, we not only help the organisations in solving their problems, but we also ensure that they have a critical mass of employees trained and experienced in taking the customer experience and business improvement program to the next level.

Unlike some consultants, whose key objective is to prolong the engagement with the client, we look at how soon we can make an organisation independent in carrying out business transformation program. Very early on in our engagement, we work with our customers to identify the key talent who has capability and interest in process improvement programs and then enable them in delivering business outcomes using our unique employee development program.

Sachin Agrawal, Founder & Managing Director

Sachin is a strategic Customer Experience & Continuous Improvement professional with a broad cross-functional and global background. Highly successful track record of defining the Customer Experience strategy for the global organisations and then delivering it using CI programs.

Key Skills: Customer Experience, CRO, Online Conversion, Net Promoter Score (NPS), Outcome-Driven Innovation (ODI), Customer Journey, Change Management, Process Improvement, Lean Six Sigma

Fredrik Ulvin, Advisor & Consultant

Fredrik has gained his experience from driving turnarounds and cross-cultural management as well as sales, development, strategy and transformation. Change is particularly close to Fredrik’s heart, and he always tries to find the most pragmatic way forward regardless of the solution.

Key Skills: Lean Six Sigma, Operational Excellence, Lead trough others, C-level stakeholder management, Business Turnaround, Establishment of new business/functions

Himanshu Jain, Consultant

Himanshu is an agile evangelist, a consultant and trainer in Project Management, Six Sigma, Agile Transformation, Business Analysis and Product Management. In a career spanning over 18 years, he has in a variety of industries and has managed a portfolio of projects in finance and education

Key Skills: Lean Six Sigma, Scaling & Transformations, Business Analysis, Product Management, Agile & Scrum, Business Analysis, Accredited Training

clients

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Testimonials

“Sachin has provided insight into where there are opportunities to be more effective as a sales team in managing our renewals. We plan to use his services again in the near future and look forward to working with him”
– Board Member, Financial Times UK

“Sachin continuously looks for ways to improve the processes, educate the staff as well as senior management and to create an environment of continuous improvement. I know him to be a very hard working person of high integrity and a strong and focussed worth ethic.” 
– Managing Director, McKesson UK 

“Sachin has almost natural competence within Six Sigma, he retains a clear roadmap in his head, and always knows where to head next. In corporate life where so many projects fail because they are not driven properly by the project leader, having Sachin on board will ensure that projects are driven forward and completed, so that the company may enjoy the benefit in the end.” 
– Finance Manager, Recall Denmark 

“What Sachin doesn’t know about the Six Sigma methodology probably isn’t worth knowing. He regularly received plaudits from his sponsors for the quality of the analysis and proposed ways forward.” 
– PMO Manager, McKesson UK  

“Sachin’s thorough understanding of technology and quality makes him a key player in any team. Sachin has successfully done multiple quality projects with six sigma rigour at GE and has won accolades for the same. Sachin has very good communication skills and can get points and thoughts across to the recipients very well, his skills and background thus makes him highly recommendable for projects and initiatives focused on technology, quality and process improvement. 
– Senior Manager, GE Corporate

Contact

Simplexiti Headquarters

15 Grovelands Avenue
Winnersh, Wokingham
RG41 5JU
United Kingdom

email: info@simplexiti.com
Tel:    +44(0)781 257 6429

Simplexiti India

F-1201 Concorde Manhattens
Bangalore, India

email: india@simplexiti.com
Tel:    +91(0)990 394 7556